The Membership Team
Lots of people talk about “making the world a better place” — but we actually do it every day. Inside the world’s biggest companies, behind the scenes, there are people making positive change. We surround them with ideas and supportive peers so they can achieve their mission — and this directly improves the lives of their millions of customers, employees, and their communities.
Do you want to make an impact? You’ll see the work you do driving large-scale meaningful change in real time (sometimes within hours), because we’ve found a point of leverage where a little positive change is multiplied by the incredible size and resources of our member companies.
Be at the heart of the future of business innovation — and work with the change agents who are making business better.
We build communities for the people doing meaningful work at really big companies. You’ll lead a group of senior-level executives as they struggle with the challenges of being a change agent in a critical role. You’ll facilitate fascinating peer-to-peer conversations through email discussions, conference calls, and in-person meetings.
You’ll love this team if:
- You want to work on cutting-edge business issues with senior leaders at great companies like these: board.org/mem.
- You are looking for an intellectually challenging, ideas-based job where you get to learn and dig deep into fascinating real-world problems, concepts, strategies, and current events.
- You love building relationships and personal connections with the people you serve.
People do well on this team with a variety of issues-driven backgrounds, including journalism, politics, trade associations, membership organizations, public relations, and consultants/analysts/strategists. Anything that combines big ideas with leadership, facilitation, and communication skills — roles where you can bring people together around an idea or a story.
Three great jobs for different personalities.
|Job||Membership Director||Membership Manager||Community Manager|
|What you’ll do||Lead member conversations||Member relationships||Member service|
|Focus||Conversations||Relationships||Service and process|
|What it means||Moderate discussions, find new topics, and build member connections||Talk to members, learn their needs to encourage participation and engagement||Provide high-touch member service; use data and processes to create an extraordinary experience|
|You’ll like this if you like…||Leading a group, subject matter expertise, and building relationships||Building relationships — especially on the phone||Thrilling people with great service supported by process-driven systems|
|Specific skills||Facilitation, leadership, topic expertise||Communication skills, relationship building||Customer care, attention to detail, database|
|How you work||25% leading, 50% phone||75% phone||25% email and phone, 25% service, 50% behind the scenes|