***This position is not currently open. But we’re always looking for smart people to join our team. If this job description sounds like you, send us your application anyway.***
Moderators deliver our flagship product: an amazing peer-to-peer experience with deep conversations and strong personal relationships. Your job is to lead a group of senior-level executives as they struggle with the challenges of social media. You’ll facilitate fascinating peer-to-peer conversations through email discussions, conference calls, and in-person meetings. You’ll welcome our new members, get them involved, nudge them to share, and help them connect with each other.
This role requires experience with moderation or facilitation, a proven ability to master complex business topics, fantastic people skills, and excellent communication skills. You’ll need experience with senior marketing executives so you can relate to their interests and needs. We use great tech and databases to scale our extraordinary experience, so you’ll need to love the process-driven analytical side too.
If you don’t have experience with social media, community management, or moderation, let’s talk about how to get there. People do well in this job with a variety of backgrounds, including journalism, politics, trade associations, public relations, and anything that combines big ideas with leadership and communications skills.
What our Moderators do:
The Moderator is a leader, subject matter expert, relationship builder, and skilled facilitator whose mission is to deliver:
- Conversations that empower members and that could happen nowhere else.
- Connections between members and with the group, building community pride and identity.
- Control of the experience, guaranteeing a focused, distraction-free conversation with only the most qualified members by upholding the principles of our community.
- Care for the happiness, success, and emotional needs of our members by giving them a safe space and trusted environment.
You’re a leader who creates an atmosphere for great conversations, deep relationships, and a tight-knit community. It’s a special place where members know that they are trusted, safe, and loved. They can share their toughest issues, because they know they’re with family who shares the same interests and concerns.
You lead like a movie director who is in total control of the experience, but never on screen — you know how to make our members the stars. You uphold our standards and Community Principles, especially around member screening.
You build deep professional and personal relationships with our members. You know how to get them to open up. You know what matters to them in real time so you can guide the conversation where it’s most meaningful.
You’re part of a collaborative, full-team approach to managing your community. You focus on member relationships, content, and conversations, working with Community Managers who provide the infrastructure for the community and focus on member service, member love, and member health.
We are committed to being the best community management team in the world, with people who are dedicated to mastery of the craft. To get this job, you need to show us a genuine interest in the community’s topic as well as a commitment to community management/facilitation as a career.
In a nutshell, you’re a leader who can bring out the best in people, bring them together, and focus them deep on a topic.
What we don’t do: We’re not social media consultants or an agency. We don’t do social media content or campaigns. If you want to DO social media content or marketing — this is not the right job.
Your responsibilities will include:
- Deep knowledge of our members and the industry: You’re well-informed and always current, because you need to lead sophisticated discussions with industry leaders around fine-grained subtleties on the topic.
- Screening members and controlling the environment: You’re a tough screener and strong moderator, guaranteeing a focused, low-clutter conversation with only the most qualified members.
- Facilitating conversations: You’re the facilitator/discussion leader on calls and meetings without taking the spotlight. Identify great topics and open up the conversation about what matters most to members right now (and what’s being talked about nowhere else).
- Building relationships to drive participation: Build personal relationships with each member. Learn what they need, their pain, and their issues. Know who has something to contribute and when to call them in. Use this knowledge to encourage participation and make them feel comfortable sharing. Use our tools and processes to systematically scale these relationships with hundreds of people.
- Communications and culture: Produce one-on-one and group communications to inform members and announce activities, with mastery of our voice and tone. Build community culture by knowing, demonstrating, and teaching our culture, values, and rituals. Build pride in membership by connecting members with one another and the group.
What we’re looking for:
- Stellar communications skills in all forms: in person, on stage, on the phone, in correspondence, online, and social media.
- Comfortable and natural leader of a group who can take charge of a room. Quickly connects with executives on a personal and professional level in an extremely positive way.
- Moderator and facilitator who can lead peer-to-peer discussions for executives without it being about you.
- Intellectually curious: Thrive in an ideas-oriented environment working with sophisticated content, issues, policies, and ideas. Know what makes a good story, important topic, or great conversation.
- Care passionately about the success of others: A great moderator is driven by the desire to serve and deliver an experience that is career-changing for our members.
- Relevant experience: Experience with at least one: a) advanced content, policy, or issues work, b) position at a major brand in a relevant area, c) strategy-level work in the social media or marketing industry, or d) community manager, moderator, or facilitator.
- Experience with senior executives at large companies in a professional context: Relates to their life, understands their issues, and can find out what they need. Knows how to engage and communicate with them.
Some important details
How to get this job: Submit an application here. We want to see a great cover letter, resume, and anything else that shows us how you write, think, and work. Show us what you’ve done and how you can do it for us. If you’re not sure this is the right position for you, please do apply anyway. We’ll help you figure out where you fit on the team.
Location: This is a full-time, in-the-office position at our Austin ranch (check it out here). No relocation assistance is provided, and we don’t hire telecommuters.
Compensation: We offer good pay, plus great benefits, perks, and bonuses. We’re never going to have an IPO or sell out to a bigger company — we’re in this for the long term. Financials are transparent, and we all succeed together.