UPS: Building a business case for customer support
7/28 | Private member callDebbie Curtis-Magley, who serves as the Manager of Corporate Public Relations at UPS, will lead a members-only conference call, “UPS: Building a business case for customer support.”
In the last year and a half, UPS has streamlined its approach to customer support, leading to quicker discovery of issues, more personal and direct responses, and, most importantly, even happier customers. UPS’s Debbie Curtis-Magley joins us on a call to discuss how the program has achieved focus. We’ll discuss:
- What data to use to build a business case for customer support
- How Communications and Customer Service have worked together to build a response team
- How best to communicate on Twitter
Private member call | July 28, 2 PM (EST) | Members log-in for details
