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How Big Brands Use Social Media

8 great case studies on the best social media programs at large corporations.

Microsoft, Starbucks, Xerox, Nokia, PEMCO, ExOfficio, Boeing, and Intel share case studies in corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — in one afternoon, for just $250.

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BlogWell Seattle 5/5/2010
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Case Studies

Microsoft

Nestor Portillo, Community and Online Support
How Microsoft is empowering customers and using their feedback via social media.

Pemco Insurance

Rod Brooks, VP, Chief Marketing Officer
How this large regional insurer uses social media to connect with their customers.

Boeing

Todd Blecher, Communications Director
A conversation about how Boeing's evolving online communications approach is framed by the words of a Jedi master.

Intel

Bryan Rhoads, Senior Online Strategist
How Intel experiments with and evolves social media to meet new customer and technology demands.

Nokia

Molly Schonthal, Social Media Communications
How Nokia communicates effectively - internally and externally - with social media.

Xerox

Duane Schulz, VP, Interactive and Social Marketing
How a major launch to moved from Xerox from silos to an engaged, integrated community.

Starbucks

Alex Wheeler, Director, Digital Strategy
How social media is powering product launches and building a sense of community at Starbucks.

ExOfficio

Kenny Rowe, eCommerce Manager
How this apparel retailer uses content to attract new customers and build brand loyalty.

Sponsors

Smart folks who helped make this event possible

Lead Sponsor
ICUC Moderation Services
Name Tag & Lanyard Sponsors
Jive
Strongmail
Tabletop Sponsors
Compendium
Radian6
Biz360
Sysomos

Partners (also a brilliant bunch!)

PRSA
PRSA
PRSA
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Testimonials

People love GasPedal events

Past attendees

3M • Aflac • Allstate • American Express • American Family Insurance • Ariba • AT&T • Audi • Barnes & Noble • Best Buy • Boeing • Campbell Soup • Capital One • Charles Schwab • Chevron • Chick-fil-A • Cisco • Clorox • Coach • Coca-Cola • Coldwell Banker • Community Medical Centers • ConAgra Foods • Crate & Barrel • Dell • Discover • Dole • Domino's • DuPont • eBay • FedEx • Ford • Gannett • Gap • GE • General Mills • General Motors • Google • Graco • Hertz • The Home Depot • HP • H&R Block • HSBC • Humana • IBM • IKEA • Intel • Intuit • Johnson & Johnson • Kaiser Permanente • Levi Strauss • Mattel • Mayo Clinic • McDonald's • MetLife • Michelin • Microsoft • Molson • NHL • NBC Universal • Nestle Purina • Nokia • Northwestern Mutual • Novartis • Oracle • Orbitz • PayPal • PepsiCo • Petro-Canada • Pfizer • Procter & Gamble • Progressive Insurance • SAP • Sears • Serta • Sharpie • Sony • Sprint • Starbucks • State Farm • Sun Microsystems • SunGard • Symantec • Target • The North Face • Ticketmaster • TiVo • Turner Broadcasting System • Tyson Foods • United Airlines • UPS • USAA • U.S. Coast Guard • U.S. Navy • Verizon • VIZIO • Walmart • Wells Fargo • Whirlpool

What they had to say

"The discussions were thought-provoking and inspirational."

Jim Lein, Oracle

"I came away inspired, energized, and with a nice bundle of new best practices to apply."

Ed Nicholson, Tyson Foods

"An amazing amount of useful material was presented in a timely, efficient way."

Donna Speigel, Crate and Barrel

"A well organized and well executed conference. Great job!"

Todd Blecher, Boeing

"One of the best seminars of this type that I've seen in a long time."

Sandra Buettner, Johnson Controls

"A great forum for social media professionals to collaborate and learn from each other's lessons and successes."

Jennie Ecclestone, General Motors

"The most valuable source for staying current on B2C and B2B social marketing techniques in Fortune 500 companies."

Paul Dunay, Avaya

"One of the most organized and informative events all year."

Jackie Bona, Google

Past BlogWells

Videos from past BlogWells

View all past BlogWell case study videos »

BlogWell Chicago10 8/11/2010 BlogWell Chicago10 8/11/2010 McDonald's ∙ General Motors ∙ Whirlpool ∙ CME Group ∙ Chevron ∙ Alberto Culver ∙ Kraft Foods ∙ Verizon

BlogWell Chicago featured social media case studies from McDonald’s, General Motors, Whirlpool, CME Group, Chevron, Alberto Culver, Kraft Foods, and Verizon. Themes included how to build communities both online and offline, how to engage your customers through social media, how to monitor your progress, and much, much more.

BlogWell Seattle 5/5/10 BlogWell Seattle 5/5/10 PEMCO, Boeing, Xerox, Microsoft, Starbucks, Nokia, Exofficio, Intel

BlogWell Seattle featured social media case studies from Microsoft, Xerox, Boeing, Nokia, PEMCO, Starbucks, ExOfficio, and Intel. Themes included how to use fan feedback, how to use social media to build brand loyalty, and how to break down internal social media silos.

BlogWell Cincinnati 4/7/10 BlogWell Cincinnati 4/7/10 Coming soon

BlogWell Cincinnati featured social media case studies from Graco, General Mills, Tyson Foods, Procter & Gamble, Dell, AT&T, Hilton Worldwide, and Duke Energy. Themes included how to implement a global strategy, how to use social media during product recalls, how to engage influencers, and how to create a social media policy.

BlogWell San Diego 2/16/10 BlogWell San Diego 2/16/10 US Navy • Avery Dennison • Clorox • Intuit • Community Medical Centers • Starbucks • USAA • State Farm Insurance

BlogWell San Diego featured social media case studies from the U.S. Navy, Starbucks, Clorox, USAA, TurboTax, Avery Dennison, Community Medical Centers, and State Farm Insurance. Themes included how gaming mechanics apply to social media, how to manage social media in a decentralized organization, and how to engage millions of fans through Facebook.

BlogWell Atlanta 11/10/09 BlogWell Atlanta 11/10/09 Newell Rubbermaid ‡ UPS ‡ Coca-Cola ‡ Orange Business Services ‡ The Home Depot ‡ ConAgra Foods ‡ SunGard ‡ Turner Broadcasting System

BlogWell Atlanta featured speakers from Newell-Rubbermaid, The Home Depot, UPS, Coca-Cola, Orange Business Services, SunGard, Turner Broadcasting System, and ConAgra Foods. Themes included how to manage social media from a multi-brand perspective, how to embrace social media culture, how to defend your brand through social media, and how traditional media and social media can work together.

BlogWell Minneapolis 8/13/09 BlogWell Minneapolis 8/13/09 Mayo Clinic ‡ McDonald's ‡ Progressive ‡ Walmart ‡ CME Group ‡ Accuquote ‡ Ford ‡ General Mills

BlogWell Minneapolis, hosted by General Mills, featured speakers from McDonald’s, Mayo Clinic, CME Group, General Mills, AccuQuote, Ford, Progressive, and Walmart. Themes included how to support online word of mouth, using social media at all levels of a corporation, social media for the analytic marketer, engaging in social media in “unsocial” industries, engaging with massive audiences, and using social media to reach online influencers.

BlogWell San Francisco | How Big Businesses Use Social Media BlogWell San Francisco | How Big Businesses Use Social Media Dell • Kaiser Permanente • SAP • Cisco • Intuit • PepsiCo • Wells Fargo • General Mills

BlogWell San Francisco featured speakers from Dell, Kaiser Permanente, SAP, Cisco, Intuit, PepsiCo, Wells Fargo, and General Mills. Topics included how to use social media to engage on a daily basis, how to connect with influential talkers online, using communities to deliver extraordinary customer experiences, launching an engagement program amidst a crisis, using social media internally, using social media to collaborate with customers, driving traffic to blogs and communities away from corporate sites, and integrating new media such as FriendFeed and Twitter into campaigns.

BlogWell New York City 4/29/09 BlogWell New York City 4/29/09 Microsoft • General Electric • Nokia • Turner Broadcasting System • Tyson • Robert Wood Johnson Foundation • Coca-Cola • Johnson & Johnson

BlogWell New York featured speakers from Microsoft, General Electric, Nokia, Turner Broadcasting System, Tyson Foods, Robert Wood Johnson Foundation, Coca-Cola, and Johnson & Johnson. Themes included how to engage influencers, taking your story straight to the people who care, using social media tools and trends to change how we work, delivering better experiences for audiences, and how together, we all tell better stories.

BlogWell Chicago 1/22/09 BlogWell Chicago 1/22/09 The Home Depot • Mayo Clinic • H&R Block • Allstate • Molson • US Coast Guard • Sharpie • Procter & Gamble

BlogWell Chicago featured speakers from The Home Depot, Mayo Clinic, Procter & Gamble, US Coast Guard, Sharpie, Allstate, Molson, and H&R Block. Themes included how to engage in social media without freaking out the legal department, growing online communities, government use of social media, and how to promote word of mouth online.

BlogWell San Jose 10/28/08 BlogWell San Jose 10/28/08 The Home Depot • Graco • Intel • Cisco • UPS • Kaiser Permanente • Wells Fargo • Walmart

BlogWell San Jose featured case study presentations from Cisco, Graco, Intel, The Home Depot, UPS, Wells Fargo, Kaiser Permanente, and Walmart. Themes included using video blogging (vlogging), empowering employees to use social media, social media monitoring, and managing large communities.