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How Big Brands Use Social Media

8 great case studies on the best social media programs at large corporations.

McDonald’s, General Motors, Whirlpool, CME Group, Chevron, Alberto Culver, Verizon, and Kraft Foods share case studies in corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — in one afternoon, for just $250.

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BlogWell Chicago 8/11/2010
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Case Studies

McDonalds

Joe Curry, Manager, Global Web Communications
How McDonald's is using social media to inspire employees and the public about their commitment to their people.

General Motors

Joe LaMuraglia, Manager, Social Media Communications
How this vehicle manufacturer used social media to keep a misunderstanding from blowing out of proportion.

Whirlpool

Brian Snyder, Senior Manager, Interactive Communications, and Scott Spiegel, Senior Manager, Consumer Care
How Whirlpool Corporation collaborates across departments and functions to provide consistent brand experience .

CME Group

Allan Schoenberg, Director, Corporate Communications
How CME Group's social media strategy has done a remarkable job of spreading the word.

Chevron

Robert Raines, Manager, Corporate Interactive Communications
How Chevron is taking social media monitoring to the next level to build awareness of energy issues.

Alberto Culver

Stephen Strong, Global Director, Interactive Marketing and Brandy Ruff, Director, Integrated Marketing Communication
How Alberto Culver is making the most out of Facebook to maximize brand awareness.

Kraft Foods

Beth Reilly, Digital and Social Marketing Lead
Learn how Oreo has built relationships and strategy on Facebook, and how the love is now spreading to other social media channels.

Verizon

Laurie Shook, Portfolio Leader
How Verizon is maintaining and increasing their brand awareness through social media.

Sponsors

Smart folks who helped make this event possible

Lead Sponsor
ICUC Moderation Services
Tabletop Sponsors
Compendium
Radian6
Marketwire

Partners (also a brilliant bunch!)

Social Media Breakfast Chicago
BlogWorld Expo
CIMA
Chicago Convention and Tourism Bureau
SOBCon
Social Media Club

Testimonials

People love GasPedal events

Past attendees

3M • Aflac • Allstate • American Express • American Family Insurance • Ariba • AT&T • Audi • Barnes & Noble • Best Buy • Boeing • Campbell Soup • Capital One • Charles Schwab • Chevron • Chick-fil-A • Cisco • Clorox • Coach • Coca-Cola • Coldwell Banker • Community Medical Centers • ConAgra Foods • Crate & Barrel • Dell • Discover • Dole • Domino's • DuPont • eBay • FedEx • Ford • Gannett • Gap • GE • General Mills • General Motors • Google • Graco • Hertz • The Home Depot • HP • H&R Block • HSBC • Humana • IBM • IKEA • Intel • Intuit • Johnson & Johnson • Kaiser Permanente • Levi Strauss • Mattel • Mayo Clinic • McDonald's • MetLife • Michelin • Microsoft • Molson • NHL • NBC Universal • Nestle Purina • Nokia • Northwestern Mutual • Novartis • Oracle • Orbitz • PayPal • PepsiCo • Petro-Canada • Pfizer • Procter & Gamble • Progressive Insurance • SAP • Sears • Serta • Sharpie • Sony • Sprint • Starbucks • State Farm • Sun Microsystems • SunGard • Symantec • Target • The North Face • Ticketmaster • TiVo • Turner Broadcasting System • Tyson Foods • United Airlines • UPS • USAA • U.S. Coast Guard • U.S. Navy • Verizon • VIZIO • Walmart • Wells Fargo • Whirlpool

What they had to say

"The discussions were thought-provoking and inspirational."

Jim Lein, Oracle

"I came away inspired, energized, and with a nice bundle of new best practices to apply."

Ed Nicholson, Tyson Foods

"An amazing amount of useful material was presented in a timely, efficient way."

Donna Speigel, Crate and Barrel

"A well organized and well executed conference. Great job!"

Todd Blecher, Boeing

"One of the best seminars of this type that I've seen in a long time."

Sandra Buettner, Johnson Controls

"A great forum for social media professionals to collaborate and learn from each other's lessons and successes."

Jennie Ecclestone, General Motors

"The most valuable source for staying current on B2C and B2B social marketing techniques in Fortune 500 companies."

Paul Dunay, Avaya

"One of the most organized and informative events all year."

Jackie Bona, Google

Videos

Videos of the event

(Coming Soon!)

Past BlogWells

Videos from past BlogWells

View all past BlogWell case study videos »

BlogWell Chicago10 8/11/2010 BlogWell Chicago10 8/11/2010 McDonald's ∙ General Motors ∙ Whirlpool ∙ CME Group ∙ Chevron ∙ Alberto Culver ∙ Kraft Foods ∙ Verizon

BlogWell Chicago featured social media case studies from McDonald’s, General Motors, Whirlpool, CME Group, Chevron, Alberto Culver, Kraft Foods, and Verizon. Themes included how to build communities both online and offline, how to engage your customers through social media, how to monitor your progress, and much, much more.

BlogWell Seattle 5/5/10 BlogWell Seattle 5/5/10 PEMCO, Boeing, Xerox, Microsoft, Starbucks, Nokia, Exofficio, Intel

BlogWell Seattle featured social media case studies from Microsoft, Xerox, Boeing, Nokia, PEMCO, Starbucks, ExOfficio, and Intel. Themes included how to use fan feedback, how to use social media to build brand loyalty, and how to break down internal social media silos.

BlogWell Cincinnati 4/7/10 BlogWell Cincinnati 4/7/10 Coming soon

BlogWell Cincinnati featured social media case studies from Graco, General Mills, Tyson Foods, Procter & Gamble, Dell, AT&T, Hilton Worldwide, and Duke Energy. Themes included how to implement a global strategy, how to use social media during product recalls, how to engage influencers, and how to create a social media policy.

BlogWell San Diego 2/16/10 BlogWell San Diego 2/16/10 US Navy • Avery Dennison • Clorox • Intuit • Community Medical Centers • Starbucks • USAA • State Farm Insurance

BlogWell San Diego featured social media case studies from the U.S. Navy, Starbucks, Clorox, USAA, TurboTax, Avery Dennison, Community Medical Centers, and State Farm Insurance. Themes included how gaming mechanics apply to social media, how to manage social media in a decentralized organization, and how to engage millions of fans through Facebook.

BlogWell Atlanta 11/10/09 BlogWell Atlanta 11/10/09 Newell Rubbermaid ‡ UPS ‡ Coca-Cola ‡ Orange Business Services ‡ The Home Depot ‡ ConAgra Foods ‡ SunGard ‡ Turner Broadcasting System

BlogWell Atlanta featured speakers from Newell-Rubbermaid, The Home Depot, UPS, Coca-Cola, Orange Business Services, SunGard, Turner Broadcasting System, and ConAgra Foods. Themes included how to manage social media from a multi-brand perspective, how to embrace social media culture, how to defend your brand through social media, and how traditional media and social media can work together.

BlogWell Minneapolis 8/13/09 BlogWell Minneapolis 8/13/09 Mayo Clinic ‡ McDonald's ‡ Progressive ‡ Walmart ‡ CME Group ‡ Accuquote ‡ Ford ‡ General Mills

BlogWell Minneapolis, hosted by General Mills, featured speakers from McDonald’s, Mayo Clinic, CME Group, General Mills, AccuQuote, Ford, Progressive, and Walmart. Themes included how to support online word of mouth, using social media at all levels of a corporation, social media for the analytic marketer, engaging in social media in “unsocial” industries, engaging with massive audiences, and using social media to reach online influencers.

BlogWell San Francisco | How Big Businesses Use Social Media BlogWell San Francisco | How Big Businesses Use Social Media Dell • Kaiser Permanente • SAP • Cisco • Intuit • PepsiCo • Wells Fargo • General Mills

BlogWell San Francisco featured speakers from Dell, Kaiser Permanente, SAP, Cisco, Intuit, PepsiCo, Wells Fargo, and General Mills. Topics included how to use social media to engage on a daily basis, how to connect with influential talkers online, using communities to deliver extraordinary customer experiences, launching an engagement program amidst a crisis, using social media internally, using social media to collaborate with customers, driving traffic to blogs and communities away from corporate sites, and integrating new media such as FriendFeed and Twitter into campaigns.

BlogWell New York City 4/29/09 BlogWell New York City 4/29/09 Microsoft • General Electric • Nokia • Turner Broadcasting System • Tyson • Robert Wood Johnson Foundation • Coca-Cola • Johnson & Johnson

BlogWell New York featured speakers from Microsoft, General Electric, Nokia, Turner Broadcasting System, Tyson Foods, Robert Wood Johnson Foundation, Coca-Cola, and Johnson & Johnson. Themes included how to engage influencers, taking your story straight to the people who care, using social media tools and trends to change how we work, delivering better experiences for audiences, and how together, we all tell better stories.

BlogWell Chicago 1/22/09 BlogWell Chicago 1/22/09 The Home Depot • Mayo Clinic • H&R Block • Allstate • Molson • US Coast Guard • Sharpie • Procter & Gamble

BlogWell Chicago featured speakers from The Home Depot, Mayo Clinic, Procter & Gamble, US Coast Guard, Sharpie, Allstate, Molson, and H&R Block. Themes included how to engage in social media without freaking out the legal department, growing online communities, government use of social media, and how to promote word of mouth online.

BlogWell San Jose 10/28/08 BlogWell San Jose 10/28/08 The Home Depot • Graco • Intel • Cisco • UPS • Kaiser Permanente • Wells Fargo • Walmart

BlogWell San Jose featured case study presentations from Cisco, Graco, Intel, The Home Depot, UPS, Wells Fargo, Kaiser Permanente, and Walmart. Themes included using video blogging (vlogging), empowering employees to use social media, social media monitoring, and managing large communities.