Archive of tag "Saul Colt"

9:35 — Cale Johnson introduces Thoora’s Saul Colt.

9:36 — Saul started off with a little joke about removing the 1st 2 slides at Andy’s request, which were the slides that told who he was.

9:37 — Jokes that he loves women.

9:38 — Dick Shawn died in the middle of a performance at the same time that his character actually died in the show.

9: 39 — Saul jokingly skips to the last slide, just in case something happens to him during the presentation

9:40 — Live the life of your customers, fight for what they care about and be an advocate for their voice.

9:40 — For example, there’s  Upstack.com. They provide online graphics services and have a firm no spec work policy.

9:41 — Do interesting things.

9: 41 — There was a really small budget to produce a holiday party for Zipcar employees in Canada. So instead, they decided to barter Zipcars and throw a holiday concert for all customers.

9: 42 — Do interesting things with dead inventory.

9:42 — Do interesting things with your customers.

9:43 — At SXSW, working with Thoora, they created a 4 page paper to cover the stories of SXSW.

9:44 — Everything you do without a budget should be about you customers and include your customers.

9:45 — Did some great promotions at SXSW with “baseball” cards and SM leaders and regular folks to promote Freshbooks.

9:46 — Also developed Freshbooks home parties and over 100 people hosted parties in their home.

9:47 — By promoting your customers, you’re forming a real connection with them. You empower them and indirectly you have a passionate sales force. And the more you will try not to disappoint them.

9:47 — Do interesting things by keeping your eyes open.

9:48 — Opportunities are everywhere, they can be big or small.

9:48 — Force people to ask questions. Make them scratch their heads. Try 100 things. It’s OK if no one shows up.

9:49 — Shares a funny story about buying a sponsor ribbon from supply store and adding it to the registration badge. It worked and got him into lots of special events.

9:52 –Also had a contest where he gave away his old iPhone and story was that it had 2 perfect fingerprints of Saul’s on it.

9:53 — This way, if winner committed a big crime,all they had to do was drop the phone at crime scene and buy themselves a few days for their get away.

9:54 — Make sure that there’s a great story behind every promotion that you do.

9:55 — Your brand and how you treat your customers is the only thing competitors can’t steal.

9:56 — Saul figured out how to get his brand, Thoora, up on the American Eagle digital billboard in Times Square for buying a $3 key ring.

9:59 — Just because you’ve done the event, doesn’t mean your job is done.

10:00 — Saul leaves us with these 4 important thoughts: 1. Execute 2. Extraodinary 3. Experiences 4. Every day.

Love this live coverage? It’s all thanks to the fantastically fantastic blogging of David Polinchock.

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GasPedal's Word of Mouth Supergenius Conference!As we gear up for Word of Mouth Supergenius: The “How to be Great at Word of Mouth Marketing” Conference on July 20th in New York, our fantastic presenters are sharing some word of mouth tips as previews for the day’s 12 how-to classes, 12 real-world case studies, and 6 brilliant author sessions.

Our lineup of speakers includes word of mouth supergenius and Thoora’s Lead Evangelist, Saul Colt. Saul will be teaching us how to create word of mouth on the tiniest of budgets and offers a few ideas in his live interview as a preview:

And be sure to check out our YouTube channel to see all of our interviews.

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[Welcome back to the You Can Be a Word of Mouth Marketing Supergenius! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]

As a preview for Word of Mouth Supergenius on July 20 in New York, we’re taking a look back at some of the amazing presentations from our last “How to be Great at Word of Mouth Marketing” conference in Chicago.

Here, Saul Colt shares a bunch of examples of how FreshBooks created real-world conversations using offline, practical techniques. His big ideas:

1> Focus on the topics your talkers already love
2> Make people feel special
3> Develop a lifestyle of testing new topics
4> See Saul’s live presentation from Word of Mouth Supergenius

1> Focus on the topics your talkers already love

Saul recommends creating interesting experiences associated with events and topics your customers are already interested in. In one example, he shared how FreshBooks hired an artist to create a living mural in their booth at a design trade show. By focusing on a topic relevant to the attendees — art — FreshBooks created a lot more buzz than any brochures for their invoicing services could have accomplished.

2> Make people feel special

A dedication to making people feel special will make you remarkable. One of the biggest ways FreshBooks created buzz was by inviting their customers out to dinner whenever they were in town — something nobody expects from a service provider. And these special touches work, Saul says, because people like to connect with people, not brands.

3> Develop a lifestyle of testing new topics

Saul says great word of mouth is the result of a dedication to trying lots of topics. He believes in executing extraordinary experiences every day — he tries more than 100 word of mouth topics a month and doubles down on the ones that work. And the best part: If any of them fail at creating buzz, nobody is going to know about it.

4> See Saul’s live presentation

Check out Saul’s presentation from Word of Mouth Supergenius — and join us live in New York on July 20 to see a bunch of amazing marketers (including Saul) share case studies like this:

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11:15 — Kurt Vanderah introduces Thoora’s Saul Colt.

11:17 — Saul: I’m here today to explain how to create offline word-of-mouth.

11:18 — Saul: Word-of-mouth is doing something so interesting that people are going to have no other choice but to talk about it.

11:18 — Saul: Creating real WOM is about creating experiences. It’s about being creative. Creativity does not come from a committee. It comes from thinking uniquely and being fearless.

11:20 — Saul: Look for connections and do research. Whenever you have an event, a problem, a launch, throw it to the internet and see what comes out. I used to work for Freshbooks, an online invoicing company. We made hangover kits for South by Southwest after finding out what it was about.

11:22 — Saul: After finding out our customers were mostly graphic artists, we got a booth at a big conference for graphic designers, hired a newly graduated graphics designer off Craigslist to create a living, breathing mural during the conference.

11:24 — Saul: Play on emotions. Make it as personal as possible. We made Internet All-Star cards for South by Southwest. We don’t get in the mindset that we’re only looking for our product users.

11:25 — Saul says sometimes they just surround themselves around things that could get them talked about.

11:27 — Saul: When you’re creating word-of-mouth the best thing you can do is overexceed expectations.

11:28 — Saul: Force people to ask questions, like “what are you up to?” and “why are you doing this?”

11:30 — Saul: Add conflict. There could be value in it in terms of starting conversations.

11:31 — Saul: Make people feel special. Spend time with your community. Go beyond expectations.

11:32 — Saul: Be interesting yourself. If you’re willing to throw yourself out there, it works because people connect with people. They don’t always connect with brands.

11:32 — Saul: Live the 4 E’s: Execute Extraordinary Experiences Everyday.

11:33 — Saul: The absolute best things about WOM campaigns are that if they fail no one knows about them.

11:33 — Saul: If you want to give something away for free… give something away for free. never make your customers work because they ain’t gonna. (Quote by Bill Veeck.)

Q&A

Q: It’s hard to measure how all of this ends in results, but just tell us about the effects of offline word-of-mouth.

A: I started with the company and they had 240,000 customers. In the 18-month span I was there, by the time I left, there were a little under 900,000 customers. The bar is so low right now for customer service that when you do something interesting, it spreads.

Q: How does a company get a guy like you? How does that happen?

A: To Freshbooks’ credit, they put a lot of trust and faith with me to let me do what I do. I don’t know if you can train this. Find someone with passion and the ability to learn. You have to give them some space to do things.

Q: How do you take a stodgy, 50-year-old company to change its reputation by being creative all of a sudden?

A: It takes a little while. Start with the littlest possible things. Make your people feel like they’re part of something special. Give it a 1950s mentality– if you see someone having a bad day, go out of your way to show you care. Start small, maybe one geographical area, and evaluate to see if it’s changing anything.

Q: I work with a lot of start-up businesses. A lot of the entrepreneurs are knowledgeable in their profession but aren’t marketing-oriented at all. How would you address the fear of being the personality of the business?

A: There are other strategies. If it makes them uncomfortable, they don’t have to be the face of the business. They can do other things like share their knowledge. They can provide value to people.

Q: Most of your examples were about using offline tactics. I’m curious if you’ve had as much success with online as well.

A: I work in both spaces. I use social media as another place for people to talk. I think there’s a real value and real charm in the real world. I actually tell people now’s the best time to do direct mail because people are not used to it, so when they get anything in the mail they run to Twitter and tell everyone about it.

Q: What do you remember as one of the biggest failures?

A: Tons. I’ve had contests that one or two people applied for. We’re trying so many things and throwing things against the wall to see what sticks. We tried so many wacky ideas and there’s no way to be successful all the time. The difference between failure and something else is what you do with that. You learn more from the stuff that doesn’t work than from what does.

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