Archive of tag "blog"

Fifty percent of consumers say they find blogs useful for purchase information, according to a recent study by BuzzLogic and JupiterResearch. The study shows blogs are considered key sources of influence for everything from technology products to automotive and health-related purchases.

Other key findings:

  • Blog readership has grown by 300% over the past four years
  • 56% of those who have found blog content useful for product decisions said
    blogs with a niche focus and topical expertise were key sources
  • 52% of those who trusted blog content for purchase decisions say blogs
    played a key role in the critical moment they decided to move forward with a
    purchase

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When you see people talking about you, run with it.

Check out how Google did it:GmailMvelope

Not too long ago, one of the Gmail engineers broke out her vinyl cutter and made some Gmail m-velope stickers. Pretty soon, they were pasted to our desks, stuck on our laptops, and adorning the walls around the office. Then other people started asking us about them — first it was just other Googlers. But when a guy I was sitting next to on an airplane asked where he could get a Gmail sticker, we realized other people might like them too.

Google did exactly what you should do when this happens – they embraced it.

And now, by sending a self-addressed stamped envelope to their headquarters, you can get you own free Gmail stickers.

The Lesson: Keep your eye out for spontaneous word of mouth and be ready to support it.

Photo credit: Gmail Blog

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  1. Josh Klein, guest blogger on Drew’s Marketing Minute
    "Steve Carell on Bad Advertising"
    Josh contributes to Drew McLellan’s blog with an analogy from the movie "Anchorman". Better yet, he makes it work. An excellent look at what it takes to create a message that cuts through. (link)

  2. Patrick Byers, The Responsible Marketing Blog
    "A Word of Mouth Campaign Worth Talking About"
    Patrick not only presents a good example of an unorthodox way of getting people talking about you, but he also simply explains why that can be so valuable. (link)
  3. Michelle Lamar, Emerging Customer
    "Tools of the Trade: Top 10 Tools for Social Media"
    OK, so Michelle mentions our blog in her list — but even if she hadn’t, we’d still include this list of resources. There are enough cool references in here that it’s good for newbies and advanced users alike. (link)
  4. Jackie Huba, Church of the Customer
    "Apologize or not?"
    Jackie analyzes J. Crew’s pre-emptive apology, and proves that companies that show a little humility and respect can earn a lot of trust and loyalty. (link)
  5. Brian Stelter, New York Times Technology
    "Griping Online? Comcast Hears and Talks Back"

    When the New York Times points out how a company with a reputation for poor customer service is turning things around, then they’re reporting about something we can all learn from. Congratulations @comcastcares! (link)

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{This post includes text of the great email newsletter all of our email subscribers just received. Sign yourself up to have this delivered directly to you!} 

1> Create a dorky blog
2> Create email newsletters
3> Find people who are already talking

1> Create a dorky blog

Write about super-specialized topics that only your true fans will love. Talkers are hungry for details, so start sharing insider information–product updates, tips and tricks, feature notes, and anything that makes them look smarter. Your biggest talkers are hungry for details to talk about.

2> Create email newsletters

The easiest way to find talkers is to get them to come to you. Giving them a newsletter lets them volunteer their interest. Bonus 1: You get a way to communicate with them to encourage the word of mouth. Bonus 2: The newsletter itself gets forwarded via word of mouth.

3> Find people who are already talking

Every month scan blogs, message boards, Twitter, and the rest of the web for people who mention your name or products. These are your true fans–they’re talking about you naturally and without being asked to. Find them and thank them.

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